Ordering Information

Ordering Information

Jody's Soap & Creations is not responsible for the products you create from our supplies. You alone are responsible for product and recipe testing to ensure compatibility and safety.

 

Published Prices

www.Soapandthings.com or Jody’s Soap & Creations reserves the right to adjust prices at any time. If the website displays an incorrect price, we reserve the right to cancel your order and provide a refund.

 

Order Placement

Orders can be placed via our website using our secure online shopping cart.  Placing your order on our shopping cart is the fastest, most convenient method of ordering from us. It will also provide both of us with a written detail of the order; this will avoid order errors and miscommunications. Orders which we must enter manually for the customer regardless of the reason will incur a $8 manual entry fee.

 

Payment Methods-          

Credit Cards - American Express, Discover, MasterCard & Visa.

 

Paypal - Credit Card, Echeck, Transfer funds options

 

Money Order.

I will process your order immediately after receiving your money order. You may send all money orders to:

Jody's Soap and Creations.

460 East Brooks

Galesburg, IL 61401

 

Personal Check. Click on the PO option (Purchase Order) and in the special instructions tell me how you would like to pay. All orders paid for with a personal check are held for 10 business days. It takes this amount of time for our bank to notify us of a bounced check

 

IPN - Intuit PaymentNetwork is a new and affordable way to send and receive payments over the Internet.

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·  Intuit works hard to protect your financial information. We do not share your bank account information with receivers

·  Hassle-free online sign-up

·  Go-Green - no more sending paper checks

 

COD’s. I NO LONGER ACCEPT CASH ON DELIVERY PAYMENTS.

 

 

Additionally, because of our dedication to fast turnaround times, cancellations, as well as additions and changes to orders can only be accepted up to four hours after your order has been placed. Credit Card/PayPal orders that are cancelled after packing for any reason are subject to a 20% or $10.00 restocking fee (whichever is higher).

 

Credit Cards: If your card is declined and we need to restock your order (because it has been packed to get exact shipping charges), there is a 20% restocking fee. We do not restock your orders without first trying to contact you via e-mail at least 3 times over a period of four weeks. If your card declines, there is a $2.00 charge added to your invoice. Unfortunately, our credit card company charges us a transaction fee for each declined card so we have to pass this charge along to our customers. Rather than spread the charges out over each order we have chosen to only charge the customers with declined cards; we feel this is the most fair and effective way to recoup the charges.

 

By having placed the order, you agree to abide by all our Terms & Conditions and all Shipping Policies outlined on our website.
 

HOW WE SHIP: Orders are logged in as they're received regardless of size and dollar amount. We ship UPS daily. Mail shipments for orders outside the U.S. mainland ship via postal service* three or four times a week. Orders to Canada ship via Post Office or UPS Ground. Orders to foreign countries will ship either via USPS or UPS air services. If you reside outside the U.S. mainland, please read our Terms and Shipping Policies sections regarding additional charges for mail shipments. . I cannot be held responsible for delays in ship times.

 

            We need a certain number of business days to process and ship an order from the day an order is logged into our system. Orders are logged in the next business day after they're placed. The customer must allow for time in transit (we're located in Illinois). If you're curious about time in transit, please look on the UPS Time In Transit Map (61401)
 US Time in Transit Map

OUT OF STOCK ITEMS/backordered items: Occasionally, products may be out of stock. You will be notified of out of stock products via the invoice you'll receive once your package ships and this is the only notification you will receive. We will credit the card on file or receive a credit for your next purchase(paypal), as applicable in each case. Out of stock items do not ship automatically, you must request us to do so and the new shipment will incur new S&H charges.  Out of stock items need to be reordered and new S&H charges apply. We will not notify you of out of stock items at the time the order is processed. You will see this information on the invoice which will be emailed to you. We do include packing slips with our shipments. Please keep a copy of the final invoice once it's emailed to you.

 

 

RETURNS: All sales are final, there are no returns. Unauthorized returns will be discarded and no credits issued. If you ever have a problem with a product, please fax or email us. Please read the topic returns in our Terms & Conditions section.

 

SHIPPING & HANDLING CHARGES: The shipping cost you received when you place your order is only an estimate. You may read more about shipping & handling charges in our Shipping Policies section. If S&H is more than originally quoted, we reserve the right to charge the credit card you provided for the additional amount due us. PAYPAL ORDERS: If additional S&H funds are due, you will be requested to disburse additional funds via PayPal and we cannot ship until all the funds due us have been disbursed. If you cancel an order paid via PayPal because you don’t wish to disburse additional funds, you will be charged a 20% restocking charge on the cost of the products.

 

TURNAROUND TIME: Please allow 1-3 business days for an order to be processed and shipped after it has been logged into our system, not counting weekends and holidays. Orders are logged in the day after they're received.

 

You may cancel an order, but a $10 cancellation fee will apply to an order which is not already prepared and packed. Please review under our Terms & Conditions for other cancellation penalties.

 

Have a great day and thanks for your business!

 

Jody Carroll

www.soapandthings.com