Ordering Information
Jody's
Soap & Creations is not responsible for the products you create
from our supplies. You alone are responsible for product and recipe
testing to ensure compatibility and safety.
Published Prices
www.Soapandthings.com
or Jody’s Soap & Creations reserves the right to adjust prices at
any time. If the website displays an incorrect price, we reserve the
right to cancel your order and provide a refund.
Order Placement
Orders can be placed via our website using our secure online shopping cart. Placing
your order on our shopping cart is the fastest, most convenient method
of ordering from us. It will also provide both of us with a written
detail of the order; this will avoid order errors and miscommunications.
Orders which we must enter manually for the customer regardless of the
reason will incur a $8 manual entry fee.
Payment Methods-
Credit Cards - American Express, Discover, MasterCard & Visa.
Paypal - Credit Card, Echeck, Transfer funds options
Money Order.
I will process your order immediately after receiving your money order. You may send all money orders to:
Jody's Soap and Creations.
460 East Brooks
Galesburg, IL 61401
Personal Check.
Click on the PO option (Purchase Order) and in the special instructions
tell me how you would like to pay. All orders paid for with a personal
check are held for 10 business days. It takes this amount of time for
our bank to notify us of a bounced check
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COD’s. I NO LONGER ACCEPT CASH ON DELIVERY PAYMENTS.
Additionally,
because of our dedication to fast turnaround times, cancellations, as
well as additions and changes to orders can only be accepted up to four
hours after your order has been placed. Credit Card/PayPal orders that
are cancelled after packing for any reason are subject to a 20% or
$10.00 restocking fee (whichever is higher).
Credit Cards: If your card is declined and we need to restock your order (because it has been packed to get exact shipping charges),
there is a 20% restocking fee. We do not restock your orders without
first trying to contact you via e-mail at least 3 times over a period of
four weeks. If your card declines, there is a $2.00 charge added to
your invoice. Unfortunately, our credit card company charges us a
transaction fee for each declined card so we have to pass this charge
along to our customers. Rather than spread the charges out over each
order we have chosen to only charge the customers with declined cards;
we feel this is the most fair and effective way to recoup the charges.
HOW WE SHIP:
Orders are logged in as they're received regardless of size and dollar
amount. We ship UPS daily. Mail shipments for orders outside the U.S.
mainland ship via postal service* three or four times a week. Orders to
Canada ship via Post Office or UPS Ground. Orders to foreign countries
will ship either via USPS or UPS air services. If you reside outside the
U.S. mainland, please read our Terms and Shipping Policies sections
regarding additional charges for mail shipments. . I cannot be held
responsible for delays in ship times.
OUT OF STOCK ITEMS/backordered items:
Occasionally, products may be out of stock. You will be notified of out
of stock products via the invoice you'll receive once your package
ships and this is the only notification you will receive. We will credit
the card on file or receive a credit for your next purchase(paypal),
as applicable in each case. Out of stock items do not ship
automatically, you must request us to do so and the new shipment will
incur new S&H charges. Out
of stock items need to be reordered and new S&H charges apply. We
will not notify you of out of stock items at the time the order is processed. You will see this information on the invoice which will be emailed to you. We do include packing slips with our shipments. Please keep a copy of the final invoice once it's emailed to you.
RETURNS: All
sales are final, there are no returns. Unauthorized returns will be
discarded and no credits issued. If you ever have a problem with a
product, please fax or email us. Please read the topic returns in our
Terms & Conditions section.
SHIPPING & HANDLING CHARGES:
The shipping cost you received when you place your order is only an
estimate. You may read more about shipping & handling charges in our
Shipping Policies section. If S&H is more than originally quoted,
we reserve the right to charge the credit card you provided for the
additional amount due us. PAYPAL ORDERS: If additional S&H funds are
due, you will be requested to disburse additional funds via PayPal and
we cannot ship until all the funds due us have been disbursed. If you
cancel an order paid via PayPal because you don’t wish to disburse
additional funds, you will be charged a 20% restocking charge on the
cost of the products.
TURNAROUND TIME:
Please allow 1-3 business days for an order to be processed and shipped
after it has been logged into our system, not counting weekends and
holidays. Orders are logged in the day after they're received.
You
may cancel an order, but a $10 cancellation fee will apply to an order
which is not already prepared and packed. Please review under our Terms
& Conditions for other cancellation penalties.
Have a great day and thanks for your business!
Jody Carroll
